Privacy Statement

Introduction

This Privacy Policy applies to the Visit Gloucester website visitgloucester.co.uk and operated websites and its subdomains such as but not limited to meetgloucester.co.uk and filmgloucester.co.uk. Visit Gloucester is owned and managed by Gloucester City Council. This Privacy Policy explains what information of yours will be collected by Gloucester City Council when you access the website and how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our websites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.
This website may log some information about website users (such as IP addresses). This information is anonymous and is held purely for system administration purposes.
We may collect personally identifiable information about you, such as your full name and email address, if you choose to join our e-newsletter. We will not retain, share, store or use personally identifiable information for any other purposes. Personal information will be stored on a secure server and will be processed by Gloucester City Council as the data controller. This data will be held and processed under the terms of the Data Protection Act 2018. Such information may be shared across Gloucester City Council for the purpose of providing services to you. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

How long do we hold your data for?

Information is retained for as long as necessary for the purpose for which it is required, and in line with Gloucester city Council’s Retention Schedule which states we will hold your data for a maximum of 5 years.
We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as e-mail address or change of name, please contact us via tourism@gloucester.gov.uk.
The use of your personal information is also covered by our registration under the Data Protection Act 2018. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know. We are committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles. An individual who seeks access, or to correct, amend or delete inaccurate data should direct his query to tourism@gloucester.gov.uk. If requested to remove data, we will respond within 30 days.

Communication

Whenever we contact you through email you will be told how to opt out of being updated by email in the future. If you opt in to receive our marketing communications the information collected through the email service may be stored and processed in the United States, Europe, or any other country in which our email newsletter provider or its subsidiaries, affiliates or service providers maintain facilities.

Links to other websites

This privacy statement only covers the websites run by the Tourism and Destination team as part of Gloucester City Council. Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Cookies

The information below shows cookies that are used on our website. We and any appointed third party company may use cookies and pixel tags to collect information about your use of the website to help us make improvements to our website. Cookies are small data files that are sent to your browser and pixel tags are needed in order to read cookies. Some cookies sent to your browser will help to save you time, for example by enabling you to leave a booking half way through and browse other parts of the website before returning to your booking. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. If you choose to disable cookies, each time you go to a new page, you will be treated as a new user and information that you input on other pages may not be saved. Cookies are usually automatically enabled, but you can choose not to accept them, you can choose to delete existing cookies from your browser or, by editing your browser options, choose not to allow cookies in future.) You may wish to visit www.aboutcookies.org which contains comprehensive information on how to modify the cookie settings on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

Measuring website usage (Google Analytics)

We aim to ensure that our websites are up to date and relevant for our visitors. To help us achieve this goal we use Google Analytics and other analytical systems to analyse anonymous data collected by cookies about how visitors use our websites. This data also helps us to measure the success of our marketing campaigns.
We use Google Analytics on an ongoing basis to collect information about how people use the website, and from time to time share other third-party services. We do this to make sure we are meeting our users’ needs and to understand how we can improve the site.
Google Analytics stores information about what pages you visit, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data.
We use Google Analytics Demographics and Interest Reporting to more accurately determine visitors by age, gender and interests. This helps us better establish the types of content we make available and what we produce online is relevant to our audiences.
You can opt out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on.

Social Media

If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:
If you click on a ‘like’, ‘+1’ or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.

Booking

Our website includes a booking platform provided by Visit Britain. When you book accommodation, buy attraction/event tickets or order items from this online platfrom, our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. We may also use the information to contact you if there is a problem with your order. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enters into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.

Who to Contact about this policy

Please email tourism@gloucester.gov.uk if you would like further information about this policy.